We will refund money for products that do not meet expectations. Period. If you are not happy, we will make it right. We do however ask that you give feedback on the reason for your request for a refund. This is strictly for product improvement and continued compliance with federal standards. This could include pictures for quality control efforts. This request is solely for information gathering and not for proof of damages, issues, etc. We are only making inquiries for customer improvement and safety.
We will not refund shipping unless there is an issue with packaging/product damaging due to shipping that led to the request for the product refund itself.